Key Terminology

To get the most out of PONT, it’s helpful to understand a few key terms used throughout the platform:

🔹 Operator

This is your organization — the workspace provider using PONT. One operator can manage multiple venues, brands, or service types.

🔹 Location

A physical location under your Operator’s control. Each venue has its own resources, rooms, bookings, and settings.

🔹 Member

An individual or company using your services. Members may book rooms, receive invoices, or access products and services depending on their membership.

🔹 Order

An Order is a sale of any of the products or services an Operator offers. It can be a structured request or purchase made by a member — e.g., monthly membership, meeting room hours, or a one-time package; it can also be a reservation made by a member for a room, desk, or service. An order will tie into billing workflows.

🔹 Resource

Anything that can be booked — meeting rooms, hot desks, event space, etc.

🔹 Product

A Product is something that an Operator offers; it can be linked to a Resource (a physical space) or a service (think about photocopies, lunches, etc.).

🔹 Business Rules

Business Rules are the Operator’s configuration that automatically drives the behaviour of the application and/or performs actions, such as generating invoices, sending emails, or applying access rights.

🔹 Integration

Third-party platforms connected to PONT (e.g., Xero for accounting, IronWiFi for internet access, HubSpot for CRM).